Thank you for shopping with Mama Jo’s! Because each item is made to order, we are unable to accept returns or exchanges for incorrect size, color, or design selections.

Damaged or Incorrect Orders
If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can make it right.

Custom & Personalized Items
Custom and personalized items are final sale and cannot be returned or exchanged unless they arrive damaged or there was an error on our part.

Cancellations
If you need to cancel or change an order, please contact us as soon as possible. Once production has started, we may not be able to make changes or cancel the order.

Refunds
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Questions about your order? Please use our Contact Us page. We’re happy to help!